24/7 Appointment Booking
Patients schedule appointments at any hour without waiting for a staff member to pick up, including evenings and weekends.
Healthcare
Patient care starts the moment the phone rings.
AI that handles patient enquiries, schedules appointments, and manages prescription refill requests around the clock, so your clinical staff can focus on the patient in front of them.
The Problem
The front desk cannot be in two places at once.
Every practice has the same morning problem: the waiting room is filling, the phone is ringing, and the person at the desk has to choose. Whichever they pick, the other waits, and the caller who goes to voicemail is often ringing three practices to see who answers first.
The Solution
A seamless extension of your reception team.
Our AI Receptionist handles calls and web enquiries as a natural extension of your practice. It discusses services, manages intake questions, books directly into your EHR, and escalates anything clinical to a person, without the patient ever feeling like they are talking to a machine.
What it does
Everything reception handles, without interruption.
Patient Pre-Screening
Gathers preliminary health information and reason for visit before the appointment, so your clinicians walk in prepared.
Prescription Refill Routing
Directs refill requests directly to the clinical team without tying up front-desk staff or creating a bottleneck.
Recall Campaigns
Proactively reaches out to patients due for follow-ups, screenings, or annual check-ins, recovering appointments before they fall through.
Post-Discharge Follow-Up
Checks in with patients automatically after procedures to confirm recovery, flag concerns, and reinforce care instructions.
Multilingual Support
Detects the patient's language and responds in kind, essential for practices serving diverse communities.
How it works
Connecting to your practice in three straightforward steps.
01
Sync Your EHR
Connect to Epic, Cerner, or your specific practice management tool so the AI works with your existing patient data.
02
Define Your Protocols
Input your clinical protocols, scheduling rules, and escalation criteria so the AI knows exactly when to hand off to a clinician.
03
Open Reception
Your AI starts handling phone and web enquiries with a helpful, professional tone around the clock.
Where it shows up
Practices that already made the switch.
Health Plans of North Carolina
Health plans
Problem
People enquiring about health plans on the website were not being captured. The existing chatbot was broken and nothing was routed to an agent.
Result
An AI agent answers plan questions on the page, qualifies by coverage need and budget, and books consultations inline through Cal.com without the visitor leaving the site.
Dr. Kevin's Wellness Clinic
Private practice
Problem
Front-desk staff could not answer the phone and look after the patient in front of them simultaneously, with the morning rush peaking both at once.
Result
Routine calls are handled without interrupting the desk. Calls that need a person reach one with the details already captured.
Who this is for
Built for practices where the phone never stops ringing.
- Solo practitioner medical clinics and GP surgeries managing high daily call volume.
- Multi-specialty healthcare groups that need consistent intake across every department.
- Dermatologists, podiatrists, therapy centres, and allied health providers.
Common questions
What practices ask before they go live.
How is patient consent handled for texts and reminders?
Consent is captured before the AI messages anyone, and opt-outs are processed automatically. US patient texting sits under the TCPA in addition to HIPAA, which is why consent is built into the intake flow and A2P 10DLC registration is included in the build.
Does it triage symptoms?
No. It handles scheduling, practice information, and new-patient intake, and escalates anything clinical to a person. Symptom triage is a clinical judgement and stays with clinicians.
Is it HIPAA compliant?
Compliance is a property of how a system is configured, not a feature that ships switched on. We scope it with you before go-live: what the AI may collect, what it may repeat back, where data goes, and whether a Business Associate Agreement applies. Any vendor claiming blanket HIPAA compliance without asking about your workflow is overselling.
Can it fill cancelled appointment slots?
Yes. A cancelled appointment can immediately trigger outreach to your waiting list, which is usually where practices recover the most revenue fastest.
Ready when your next patient calls