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ONTIX

HVAC & Home Services

Own the local job before they call the next guy.

AI that handles midnight emergency calls, schedules your service techs, and follows up on every open quote, so you never hand a job to a competitor because nobody picked up.

The Problem

A missed 2 AM call is a $10k job lost.

When a furnace dies at night, homeowners call the first company that picks up. If that is not you, the job and the long-term relationship go to whoever was awake. Emergency calls carry premium rates; missing them carries a double penalty.

The Solution

An AI receptionist that never sleeps.

Our AI qualifies the urgency of every call, captures the address and fault details, and books the technician, locking in the job while your competition is offline. No voicemail. No lost opportunity.

What it does

Every part of the job cycle, covered.

After-Hours Booking

Handles inbound calls and dispatches jobs 24 hours a day, 365 days a year so you capture emergency work while competitors sleep.

Emergency Triage

Separates genuine emergencies from routine service requests using rules you define, so your techs go to the right jobs first.

Quote Follow-Up

Chases every open estimate on a set cadence until the customer replies or asks to stop, recovering jobs that would otherwise disappear.

Review Generation

Texts clients after a completed job to secure 5-star Google reviews while the experience is still fresh.

Field Service Sync

Integrates with ServiceTitan and Housecall Pro so booked jobs land exactly where your dispatcher already works.

Service Area Checking

Verifies the caller's address against your coverage zone before booking, avoiding wasted truck rolls entirely.

How it works

Live in days, not months.

01

Connect Your Phone

Route your main office line or secondary tracking numbers to the AI. It answers every call on the first ring.

02

Assign Your Techs

Tell the AI which technicians cover which territories, so every job is dispatched to the right person from the start.

03

Watch Your Calendar Fill

Monitor the dashboard as jobs arrive, emergencies are triaged, and open quotes get converted without lifting the phone.

Where it shows up

Two situations where the AI pays for itself.

The 2 AM emergency call

The problem

Your furnace dies at the coldest point of the year. The homeowner calls the first company that answers. You are asleep.

How it plays out

Every call is answered on the first ring. The fault is triaged, the address and access details are captured, and the job lands on the schedule before they consider calling anyone else.

The open quote that nobody chased

The problem

You send an estimate after the site visit and then it sits. Nobody's job is to follow up, so half the quotes that would have closed simply don't.

How it plays out

Each open quote is followed up automatically on your chosen cadence. Anything technical that comes back gets routed to a person. The ones ready to proceed get booked.

Who this is for

Built for trades businesses that compete on response speed.

  • HVAC and plumbing companies fielding emergency and maintenance calls.
  • Electrical, roofing, and general contracting businesses with multiple technicians.
  • Any home services operation running 3 or more techs across multiple territories.

Stop leaking revenue to competitors

Be the company that always answers. Always wins.

Start booking now