24/7
Availability
Customers get a useful response whenever they start a conversation.
AI conversations in the channel customers already use
Turn WhatsApp messages into booked business.
AI WhatsApp responds instantly, answers from your approved knowledge and moves each conversation toward a booking, sale or human handoff.
WhatsApp conversation
Maya · Website visitor
Hi! Do you have an appointment available this week?
CCustomer · now
Checking availability…
I do. Thursday at 2:00 PM and Friday at 10:30 AM are available.
Ontix AI · 2s
Thursday at 2 works 👍
Action completed
Booking confirmed and sent in WhatsApp
Qualified
Booked
Team notified
Live workflow demoFaster replies
One chat
Journey
Questions, qualification and booking happen without changing channels.
Full
Context
Your team sees the conversation, customer details and agreed next step together.
What it fixes
Stop losing momentum.
- New WhatsApp enquiries wait too long for a reply
- Teams repeat the same answers across dozens of chats
- Customer details and next steps get lost between phones
Instant answers
Responds around the clock using your approved services, policies and FAQs.
Lead qualification
Asks the right follow-up questions and captures the details your team needs.
Appointment booking
Shares live availability, books the slot and confirms it in the same chat.
Smart follow-up
Sends approved reminders and nudges without losing the conversation context.
Rich conversations
Handles images, documents and structured replies when the workflow requires them.
Human handoff
Routes sensitive, complex or high-value chats to the right person with context attached.
Included in the build
Ready for real work, not just a demo.
We build the agent or app around your process, connect the systems behind it and stay through launch.
- WhatsApp Business setup and number connection
- Conversation design and approved knowledge
- Qualification and booking flows
- Templates, reminders and follow-up rules
- Human takeover and escalation paths
- Reporting, testing and ongoing optimization
Works with your stack
WhatsApp BusinessMeta Cloud APITwilioGoHighLevelHubSpotCal.comShopifySlack
How it works
Clear from day one.
- 01
Connect your number
We set up WhatsApp Business and connect your CRM, calendar and lead sources.
- 02
Design the journey
We map your answers, qualification rules, booking flow and escalation paths.
- 03
Launch with oversight
We test real scenarios, monitor conversations and improve performance after launch.
A strong fit for
Appointment businessesE-commerce teamsProperty and automotiveCustomer support teams
Questions
Before we build.
The practical details teams usually ask first.
Can we use our existing WhatsApp number?
Often, yes. We confirm whether your current number and WhatsApp setup can be migrated or connected before implementation begins.
Can a team member take over a conversation?
Yes. The agent can pause and hand the full chat context to a person whenever your rules call for it.
Does it support approved message templates and opt-outs?
Yes. We build around WhatsApp's template, consent and messaging-window requirements, with clear opt-out handling.